Privacy Policy for Northstar Online Clinic
Last Updated: December 13, 2025
At Northstar Online Clinic, we are committed to protecting your privacy and maintaining the confidentiality of your personal health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telehealth services.
1. Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, date of birth, contact information (email, phone, address)
- Health Information: Medical history, symptoms, current medications, allergies, and other health-related information you provide during consultations
- Payment Information: Billing information processed securely through our third-party payment processor (Push Health)
- Technical Information: IP address, browser type, and usage data when you access our website
2. How We Use Your Information
We use your information to:
- Provide telehealth consultation services and medical care
- Process payments for services
- Communicate with you about your health and treatment
- Send prescriptions to your pharmacy
- Comply with legal and regulatory requirements
- Improve our services and website functionality
3. HIPAA Compliance
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is kept confidential and secure. We will not disclose your PHI without your authorization except as permitted or required by law.
4. Information Sharing and Disclosure
We may share your information with:
- Healthcare Providers: When necessary for your treatment and care coordination
- Pharmacies: To fulfill prescription orders
- Service Providers: Third-party platforms like Push Health that help us deliver our services (all bound by confidentiality agreements)
- Legal Requirements: When required by law, court order, or to protect health and safety
We will never sell your personal or health information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our telehealth platform uses encryption and secure servers to safeguard your data.
6. Your Rights
You have the right to:
- Access and review your health information
- Request corrections to your health information
- Request restrictions on how we use or disclose your information
- Receive a copy of this Privacy Policy
- File a complaint if you believe your privacy rights have been violated
7. Third-Party Services
Our services utilize Push Health, a HIPAA-compliant telehealth platform. Push Health has its own privacy policy, and we encourage you to review it. We are not responsible for the privacy practices of third-party websites or services.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Northstar Online Clinic
Email: rdfoley@gmail.com
Phone: 804-640-6030
You may also file a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.